02Design preview
Pain → product mapping
Every extracted pain ranked against your catalog, confidence-scored. Three upsells queued before the AE has ended the call.
Memory Layer0.92
Contradiction Detection0.74
Account Pattern Search0.61
Institutional memory, built.
Every call your team runs becomes structured, cited, queryable context, mapped to your product catalog and tied to the rep who heard it. The new AE inherits a Day-1 brief. The CS director picks up mid-story. Nothing is re-asked.
Acme Corp · Day-1 brief
Surface 01 · Design previewPeople who’s in the room
Priya ShahVP SalesChampion
“We lose deals to forgotten context every quarter.”
Priya Shah · call 03, Apr 14 · 18:02
Marcus ChenSales OpsSkeptic
“How does this not become another tab we forget about?”
Marcus Chen · call 03, Apr 14 · 42:18
They need top pains, cited
“Handoff loses context every time an AE rotates off.”
Priya Shah · call 03, Apr 14 · 18:02
“Pains repeat across accounts — all in reps’ heads.”
Priya Shah · call 02, Apr 07 · 27:44
“CRM has notes, not anything we can query.”
Marcus Chen · call 03, Apr 14 · 41:02
This is what the rep opens Monday at 1:45pm.Also in the brief: commitments · contradictions · pain → product · cliffhanger. Why not Salesforce →
What else lives here supporting surfaces
03Design preview
Contradictions flagged
Call A: “budget is fifty.” Call B: “budget’s tight.” Salency flags it with both citations before the rep re-pitches the wrong number.
Apr 07“budget is fifty.”
↓
Apr 14“budget’s tight, maybe twenty.”
04Design preview
Handoff export
One-click markdown. The new AE gets a brief. The CS director gets a handoff. Nobody gets “I wasn’t in that call.”
# Acme Corp — handoff
## Stakeholders
- Priya Shah, VP Sales (champion)
- Marcus Chen, Sales Ops (skeptic)
## Open commitments
- Pricing memo · due Apr 26
## Watch-outs
- Budget reset flagged Apr 14
Where Salency lives
Same transcripts, same CRM. New layer between them.
CRMPipeline layer
Stages, quotas, forecasts. What the deal is.
NotetakerCapture layer
Transcript, summary, coaching snippets. What was said.
SalencyMemory layer
Pains, product matches, contradictions, stakeholder graph. What it means, across every call.
Not another CRM field
Memory is a graph with time. CRMs store flat rows.
| Signal | In your CRM | In Salency |
|---|---|---|
| Customer pain | Free-text field, last writer wins | Cited quote, speaker, timestamp — ranked by urgency |
| Contradiction between calls | Invisible — fields overwrite silently | Flagged with both source citations |
| Pain → product fit | One value per field, no ranking | Confidence-ranked, top-N per pain |
| Pattern across accounts | CSV export to a spreadsheet | Search “handoff loses context” — 7 accounts match |
Flatten the graph and you kill the thing. Read the full thesis →
Inherit every account’s memory from Day 1.
First account memory stands up in a week. By month two, the rep inheriting it reads the story, not a notes field.