Contradictionflagged
Latency stance: blocker → resolved workaround
Mar 09“killing us during volatility”call-001 · 00:01:28
Apr 06“gotten used to it”call-003 · 00:01:00
Span: 28 days · same speaker · both citations preserved
Notetakers transcribe. CRMs overwrite. Salency remembers.
The memory layer between your notetaker and your CRM.
Hudson Terrace Capital · Apr 06 · Pricing call
Synthetic transcript · demo arc
NotetakerWhat was said
Your CRMWhat got stored
SalencyWhat’s remembered
Transcript
↑ Click any line
CRM record
stage15 optionsNegotiation
amountcurrency$480,000
ownersingle userMaya Chen
last activitydateApr 06
Lost in this overwrite
"three to five seconds of settlement delay on our internal transfers, and that’s killing us during volatility windows."
The pain that drove the deal in March is gone from this CRM record. Salency keeps it cited and contradicted, not erased.
✕ Mar 09 pain overwritten Apr 06.
Memory layer
Pain → productstill ranked
Atlas Settlement
match3-5s settlement delays · primary · 0.96 confidence
Pain doesn’t disappear when the rep adapts. The match stays ranked.
Tracked across 3 calls · see full account →
vs AI notetakers
The last mile AI notetakers leave unaddressed.
AI notetakers record what was said. Salency reads what they recorded and keeps it alive as reps rotate, accounts hand off, and the quarter turns. Here's where the two diverge.
| Dimension | NotetakerConversation intelligence | SalencyInstitutional memory |
|---|---|---|
| Output | Transcript + call summary | Structured signals mapped to your catalog |
| Unit of memory | The call | The account |
| Survives rep turnover | Templated handoff doc per inheritance event | Live account graph. The brief regenerates from it and persists between handoffs |
| Citations | Timestamps in transcript | Every extraction cited: transcript + timestamp + confidence |
| Pain → product matching | No product catalog primitive | Every pain auto-matched to your catalog, ranked by confidence |
| Cross-call contradiction detection | Single-record deal warnings | Cross-call adversarial comparison, both citations attached |
| Works alongside | Your CRM | Your notetaker + your CRM: zero rip-and-replace |
Notetakers tell you what happened. Salency tells you what to do next.
Add the memory layer to your stack.
Pilot cohort opens Spring 2026. Your existing calls become memory in week one. Notetaker integration not required.